Choosing a cloud communications provider is one of the most consequential technology decisions an Australian enterprise can make. EXELCOM holds a certification that no other provider in Australia or New Zealand currently holds — and it changes everything about how your business deploys Cisco Webex Calling.
What is the Cisco Cloud Connect Certification?
Cisco Cloud Connect is a certification program that designates select PSTN providers as officially certified to deliver Webex Calling as a fully cloud-native solution. Earning this certification requires meeting Cisco’s most rigorous technical standards, including:
- Direct, pre-established interconnects between the provider’s infrastructure and Cisco’s Webex cloud
- Carrier-grade network architecture verified by Cisco’s engineering teams
- Full integration with Webex Control Hub for unified number and call management
- End-to-end call quality, resilience and security benchmarks set by Cisco
The certification is awarded by Cisco to a select group of providers globally. EXELCOM is the only provider in Australia and New Zealand to have earned this certification — making us the exclusive local option for businesses that want fully cloud-native Webex Calling delivered by a Cisco-certified provider.
EXELCOM is the only Cisco Cloud Connect certified provider in Australia and New Zealand — recognised and validated by Cisco as meeting the full technical and operational standards required to deliver Webex Calling as a cloud-native, infrastructure-free solution.
What this certification means for your business
As the only Cisco Cloud Connect certified provider in Australia and New Zealand, EXELCOM gives local businesses access to capabilities no other provider here can match:
Zero on-premise hardware required
Standard Webex Calling deployments in Australia have historically required on-premise Session Border Controllers (SBCs) at each office. EXELCOM’s Cisco Cloud Connect certification eliminates this requirement entirely. All PSTN connectivity runs through EXELCOM’s certified cloud infrastructure — no hardware to procure, configure or maintain.
Managed entirely through Cisco’s Webex Control Hub
Because EXELCOM is a Cisco-certified Cloud Connect provider, your entire calling environment — numbers, users, call routing, sites and reporting — is managed directly inside Cisco’s Webex Control Hub. Your IT team operates from a single, Cisco-built console rather than juggling separate carrier portals and telephony systems.
Genuine Australian & New Zealand coverage, certified by Cisco
EXELCOM’s Cisco Cloud Connect certification covers geographic and inbound numbers across Australia and New Zealand. Every number, every port, and every call route is provisioned and verified within Cisco’s platform — giving enterprises true carrier-grade coverage without the complexity of third-party integrations.
Faster deployment, lower risk
Because the infrastructure is pre-certified and pre-integrated with Cisco, new deployments and number migrations happen in days rather than weeks. There’s no waiting for hardware approvals, no compatibility questions, and no uncertainty — just a Cisco-certified rollout from day one.
How does Cloud Connect differ from other Webex deployment options?
- Cloud Connect with EXELCOM (Cisco-certified): Fully cloud-native, zero hardware, managed in Control Hub — the only option in Australia with Cisco’s own certification
- Local Gateway (BYOC): Uses existing telephony infrastructure with an on-premise SBC — more complexity, higher ongoing maintenance cost
- Cisco Calling Plans: Available in some global markets but with limited coverage options in Australia
Who benefits most from EXELCOM’s Cisco Cloud Connect solution?
- Enterprises migrating from legacy PBX or Cisco UCM systems to the cloud
- Multi-site Australian or NZ businesses wanting centralised, Cisco-managed calling
- Organisations in finance, healthcare or critical infrastructure requiring Cisco-grade security and compliance
- Hybrid and remote workforces needing reliable business calling from any device
- Businesses already on Cisco Webex for meetings who want to unify their full communications stack
Ready to explore EXELCOM’s Cisco Cloud Connect solution?
As Australia and New Zealand’s only Cisco Cloud Connect certified provider, EXELCOM can design, deploy and manage a cloud calling solution that carries the full weight of Cisco’s certification — from initial consultation through to number migration, training and ongoing support.
Book a free consultation with EXELCOM’s Cisco-certified team. We’ll assess your current environment and show you exactly what a Cisco Cloud Connect migration looks like for your organisation.
